Privacy Policy

At VireUp, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you're happy with any changes. By using our website, you're agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@vireup.com or by writing to VireUp Limited, 32 Lime Court 2 Gipsy Lane London SW15 5RJ, United Kingdom.

Who are we?

At VireUp we help businesses transform their recruitment processes and enhance the interview capability and experience of job seekers.

We look at the recruitment process from both applicant and recruiter points of view. We use artificial intelligence to streamline the interviewing process and give a fair chance to all candidates.

Our registered address is 32 Lime Court 2 Gipsy Lane London SW15 5RJ, United Kingdom (“VireUp”)

How do we collect information from you?

We obtain information about you when you use our website and mobile app, for example, when you contact us about our recruitment solutions, register to attend our events or webinars, download our whitepapers, and if you subscribe to join our mailing list via our website, mobile app, or a third party like LinkedIn.

What personal information does VireUp collect through the Website?

The personal information that we may collect about you through the Website broadly falls into the following categories:

Information that you provide voluntarily

Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details in order to request a demo, register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. Typically, we will ask for your name and contact details, and some basic information about the company you work for, the products you are interested in, and your role in the company.

Information that we collect automatically

When you visit our Website, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.

Some of this information may be collected using cookies and similar tracking technology, as explained in Cookie Policy.

Information that we obtain from third party sources

From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

The types of information we collect from third parties include general geo location information to identify what state and country you are visiting our site from and we use the information we receive from these third parties to ensure inquiries and other requests are routed to the appropriate team for processing as promptly as possible.

What information does VireUp collect through the Services?

If you are a job candidate (“Candidate”) or employee (“Employee”) using our Services on behalf of one of our customers who are engaging us to provide the Services to them (the “Potential Employers”), we are collecting and processing your personal information on behalf of the Potential Employers. In such cases, we are acting as a data processor and are collecting and processing your personal information on their behalf and in accordance with their instructions.

The types of information typically collected are described in detail in this section below. What we do not collect, and you should not be asked by Potential Employers to provide to VireUp, are things like protected health information, financial information, date of birth, social security or other government-issued identification number, and other sensitive personal information.

It is primarily the Potential Employer who must ensure that your personal information is collected and processed in accordance with data protection laws. Therefore, if you have questions or concerns about the handling of your personal data, you should contact the relevant Potential Employer directly or refer to their separate privacy policies.

If you are a job seeker (“Job Seeker”) using our services to improve your interview skills, we are collecting and processing your personal information to help improve your interview skills. In that case we are acting as data controller and are collecting and processing your personal information. Therefore, as a Job Seeker if you have questions or concerns about the handling of your personal data, you should contact VireUp by email to info@vireup.com or by writing to VireUp Limited, 32 Lime Court 2 Gipsy Lane London SW15 5RJ, United Kingdom.

The following outlines the types of personal information that we will typically collect through the Services on behalf of our customers:

Information that you provide voluntarily

In using the Services, Candidates and Employees may be required to provide certain personal information about themselves – for example, their name, contact details, username and password (username and password is for Employees only, as Candidates do not create accounts within the VireUp platform), and other information as requested by the Employer. Candidates may complete a job interview through the Services which can include information such as work history, skills, experience, abilities, work style and other responses to questions, as well as submissions through a variety of types of media including video/audio interviews, coding challenges, training exercises, resumes, cover letters and the like.

Information that we collect automatically

When you use the Services, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws. Specifically, this information may include IP addresses, other unique device IDs or addresses, web browser and/or device type, the pages you view on the Services and the dates and times you visit, access or use the Service.

Information that we obtain from third party sources

How is your information used?

We may use your information to:

contact you following an enquiry;

contact you following a registration to a VireUp event or webinar;

to carry out our obligations arising from any contracts entered into by you and us;

analyse and interpret your interview data to give you feedback to improve your interview skills

seek your views or comments on the services we provide;

notify you of changes to our services;

send you communications that may be of interest to you. These may include information about relevant thought leadership campaigns and blogs, invitations to relevant events or webinars, promotions of our recruitment solutions.

If you have opted to receive more communications from VireUp via LinkedIn we will send you relevant communications that may be of interest to you.

To operate, maintain, enhance, and provide all of the features and services found on the Website and Services, to personalize the Website and Services for your preferences and interests.

To understand and analyze the usage trends, interests, and preferences of our users, to improve the way the Website and Services works and looks, and to create new features and functionality.

VireUp may now or in the future use “automatically collected” information and “cookies” information to: (a) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Website or Services; (b) monitor and analyze the effectiveness of the application and evaluation activities; (c) monitor aggregate usage metrics such as total number of users, pages and media and features of the Website or Service accessed, etc.; and (d) track your entries, submissions, and status, including the ways in which you may interact with the Services.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Use of 'cookies'

Like many other websites, the VireUp website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on a comprehensive list of the cookies we use and how to switch off cookies on your computer, visit our cookies policy page. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information to third parties for any purpose, unless agreed in advance with you. However, we may transfer your personal information to a third party as part of a sale or some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we're under a duty to disclose or share your personal data in order to comply with any legal obligation. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to continue receiving information from us. If you do not want to receive marketing communications from us then click on the unsubscribe link at the bottom of a communication or contact us at any time by email: info@vireup.com.

For how long is your personal information retained by us?

Unless we explain otherwise to you, we'll hold your personal information based on the following criteria:

For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations;

For as long as we provide recruitment solutions to you;

Retention periods in line with legal and regulatory requirements or guidance.

What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don't apply in all circumstances. If you wish to use any of them, we'll explain at that time if they are engaged or not.

The right to be informed about the processing of your personal information;

The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;

The right to object to processing or your personal information;

The right to restrict processing of your personal information;

The right to have your personal information erased (the "right to be forgotten");

The right to request access personal information and to obtain information about how we process it;

The right to move, copy or transfer your personal information ("data portability");

Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.

If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. To protect your privacy and security, we take reasonable steps to verify your identity before granting you account access or making corrections to your information.

Please note that if you are a Candidate or Employee whose personal information has been collected through the Service and you would like to exercise your data protection rights in respect of your personal information, you should contact the Employer directly. We will provide assistance to the Employer to respond to your request, where required, in accordance with their instructions and the terms of our agreements with them.

You have the right to complain to the Information Commissioner's Office which enforces data protection laws: https://ico.org.uk//. You can contact us at info@vireup.com or by writing to VireUp Limited, 32 Lime Court 2 Gipsy Lane London SW15 5RJ, United Kingdom. 4453.

Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us at info@vireup.com or by writing to VireUp Limited, 32 Lime Court 2 Gipsy Lane London SW15 5RJ, United Kingdom to exercise these rights./p>

How can you access and update your information

The accuracy of your information is important to us. We're working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change job or email address, or any of the other information we hold is inaccurate or out of date, please email us info@vireup.com or by writing to VireUp Limited, 32 Lime Court 2 Gipsy Lane London SW15 5RJ, United Kingdom.

You have the right to ask for a copy of the information VireUp hold about you.

Security precautions are in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it's treated securely.

All of the systems we use at VireUp are GDPR compliant.

Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enable you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you're agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

For Job Seekers, Candidates and Clients

We will not export your personal data from the EEA without your approval other than to data processors under our instructions, or, if you are being interviewed and are located in the EEA with an interviewer located outside the EEA, to the interviewer.

If you require the use of any candidate support services, then this may require the transfer of your personal data to support service providers based outside the EEA. By making use of the services provided to you under this Agreement, you consent to such transfers of your personal data.

How we use personal information

We use personal information held about you:

to deliver the services through the site, which includes providing video and data to relevant other users of the services (for example, interview videos are shown to the interviewer)

to administer your user account

to process any request for advice or information

to comply with our legal obligations

to optimise the presentation of this site for your browser

to provide you with information about products and services that you request from us or similar ones to those you have previously requested

to perform our obligations, and exercise our rights, under any contracts entered into between us

to allow you to participate in the interactive features of our services,

for fraud prevention, identity verification (if required) or to enforce our rights or the rights of others

to notify you about changes to our service or terms

to develop and improve the services.

Disclosure of your personal information

We may disclose your personal information:

to relevant other users of the services (for example, interview videos are shown to the interviewer)

to our contractors to enable us to provide and develop the services

to an acquirer if we sell all or part of our business or assets

to our group companies

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation

in order to enforce any agreement

to protect the rights, property, or safety of us, our customers, or others

as part of information exchanges with third parties for fraud protection and credit risk reduction.